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Navigating Pressure and Possibility
Brought to you by Bumper and AutoBI, this report examines both sides of the equation: the realities dealerships face today and the trends that will define tomorrow.
By understanding the forces at play dealerships can move beyond short-term fixes and build a sustainable, technology-enabled future for aftersales.
of drivers impacted by the cost of living are using finance to spread the cost of repairs
44%
service advisors say their dealership has a culture of discounting
3 in 10
named biggest growth drivers for 2026
EVs, connected car services & digital transformation
faster than expected with over a third of service advisors using it this year
AI uptake
Spotlight on EV Affordability
EV repairs are proving more cost-effective than ICE vehicles, our dealership data analysis reveals. Repairs for EV vehicles are £113 cheaper on average.
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Discover the challenges facing the industry
By combining customer perception and industry data, Bumper's annual report offers a unique insight into the challenges facing the industry.
